Dial related

Dial related

Case one: If cruise was working earlier

In this case when the cruise was working earlier and now its not working then check the following reasons in a sequential order.

Cruise is not working 

Diagnosis

Check is the green LED glowing ( even for sometime ) when you press NexCruise.

Solution 

Dial Battery Discharged 

Diagnosis

Is it already one year or more since you last changed your dial batteries? Or do you do a lot of dial driving?
In darkness, check if the blue backlight glowing in the dial?

If it is not glowing, this may be our reason.



Solution

Replace the batteries in the Dial with fresh 2 nos. AAA batteries. Make sure to not mix batteries brands or age.

Dial problem 

Diagnosis

 If the Dial doesn't glow blue backlight even after replacing batteries then check weather any liquid entered your dial or Is your dial damaged?  

solution

Incase of damaged dial Replace it in NexCruise.

Tuning problem 

Diagnosis

 Check if the actual speed is lesser than 10kmph as compared to set speed in cruise control then it means the tuning is not correct and cruise is cancelled.

Solution

 In case of incorrect tuning contact Aha support team to get your unit tuned. If the tuning is correct then check the further reasons for this issue.

Receiver Faulty 

diagnosis

 if the dial is working properly then Check RED LED inside the receiver module is working or not.

                              Before Dial key press

                        After Dial key is pressed

Solution

 If Red LED doesn't glow after pressing Dial button then it mean the receiver can be faulty, in this case replace the receiver. If its working properly then check the next issue.

Dial key connectivity with NexCruise app

Diagnosis

Ensure that dial key is received by NexCruise app.
  1. Open logs in NexCruise app.
  2. Press Dial Key
  3. Ensure that you receive log as soon as you press the key


Solution

 If the log is received in NexCruise app than it means Dial is connected to the app. If not then connect to the app manually.

Brake sensor not mounted properly 

 Diagnosis

 If the brake sensor dislocates from its position, as a safety mechanism, Cruise doesn't engage. Ensure that the brake sensor is mounted correctly. To ensure check weather the brake sensor is touching the metal of brake pedal or not.

                         Not Mounted properly
We can also check this in the NexCruise app, The coast light doesn't come when the brake pedal is pressed

Solution

 Mount the Brake sensor properly in a way that its connecting to the metal of the Brake Pedal.

                                     Mounted Correctly

Check weather the coast light is coming when we press the brake pedal in NexCruise app.

If the coast Light is coming when the brake pedal is pressed then it means the Brake sensor is working properly.

Click on the link provided to watch related videos:- https://youtu.be/pYowWNyhi0M

Dial Teaching Needed 

Diagnosis

If the above diagnosis doesn't solve the issue regarding signal not received from dial when pressed we do Dial teaching.

Solution

 Perform the dial teaching - https://ahainnovations.zohodesk.in/portal/en/kb/articles/dial-teaching  It doesn't hurt to do it any number of times.

Unit Faulty

Diagnosis

 If the above diagnosis doesn't resolve the issue then we may come to the conclusion that the NexCruise unit may be faulty.

Solution

​ In this case we replace the Unit and check that cruise is working when button is pressed on the dial.


Case two: If its not working from the start

Possible reasons: 

  1. Bake sensor not mounted and its needed by software

  2. Speed not successfully read by NexCruise.

  3. New car not yet supported

Resolution: For all the above cases, Directly connect to our Tech-support team over a call.


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